Do you serve business or home users?

We are able to provide great service to both. We are available during extended business hours for the former, and we can perform service calls on Saturdays and two late evenings each week to help those home users who cannot be available during the working day.

Do you charge by the hour?

It depends on the job. We are able to fix the price for many jobs, such as installation, upgrades, virus cleaning, computer tuning etc.

We also practice price capping, where we state the maximum number of hours that you will be billed, even if the job takes longer.

Where we do have to charge based on time, we bill by the ¼ hour rather than the full hour. See Pricing for details.

Which areas do you serve?

Please see our service map. We will travel within the dark gray area (approx 25 miles) with no travel charge. We will be delighted to work within the light gray area with a $25 travel charge (per round trip), while travel to unshaded areas will be charged at 70% of our hourly rate for the travel time and our regular rate after arrival.  For the unshaded areas, we do require return travel as well.

Do you work on-site or from your own workshop?

Both. We are able to work on site, and do not charge travel time at all if you are within a 30-mile radius of our location. We are also able to work on your computer in our own workshop - we will collect the computer from you and return it on completion at no extra cost.

While there is no extra charge for on-site work, some jobs can be less expensive if done at our workshop because we can do other things while long processes are taking place on your computer. All workshop jobs are either fixed-price or billed only for the hours spent directly working on your computer.

What times can you make service calls?

We normally make appointments during the following times:

Monday through Friday

8am to 6pm

Saturday

9am to 5pm

Calls outside these hours are covered by our 24/7 callout service.

Do I get any help after using your services?

Yes. All of our work is covered by our guarantees:

• Satisfaction. If for any reason you are unhappy with any aspect of our work, or if a problem re-occurs, call us within 60 days of completion so that we can undertake corrective work.
• Parts. We use parts from high quality and reputable manufacturers, who provide their own warranties. We add to these warranties with our own extension: if any part that we fit has to be replaced under the manufacturers warranty, we will remove it from your computer (if necessary) and fit the replacement free of charge.

Please see guarantees for details.

Do you service laptops?

We carry out both hardware and software repairs on laptops, but...

Hardware repairs can take rather longer than for desktop computers. This is because many laptops use a large number of proprietary parts which are not nearly as interchangeable as between desktop computers. This also leads to often higher part prices.

Laptop internal work is often highly complex and must normally be charged at our hourly rate with certain exceptions. These exceptions include memory upgrades, battery replacement, installing or replacing modular CD/DVD drives etc.

Do You Supply Computers?

We can build a desktop computer to your exact specification. All computers that we supply are hand-built using only quality parts from top manufacturers. We provide full after sales service. Please contact us with your needs.

Unfortunately, we are unable to supply laptop computers at this time, but are looking at ways to do so.